Refund policy
Last Updated: October 3, 2026
At Goltique, we want you to be satisfied with your purchase. If you are not satisfied with your order, you may request a return according to the terms outlined below.
1. Return Window
You have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be:
- Unused and unworn
- In its original condition
- In its original packaging, when applicable
- Accompanied by your order information or proof of purchase
Items that do not meet these conditions may not be eligible for a refund.
2. How to Request a Return
To request a return, please contact us at support@goltique.com within 30 days of receiving your item.
Please include:
- Your order number
- The item you want to return
- The reason for the return
- Photos, if the item is damaged, defective, or incorrect
Please wait for our return instructions before sending any item back.
3. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible at support@goltique.com.
We may ask you to provide photos or additional information so we can review the issue and determine the appropriate resolution.
4. Return Shipping
Return shipping costs may vary depending on the reason for the return.
For returns that are not related to a damaged, defective, or incorrect item, the customer may be responsible for return shipping costs.
5. Refunds
Once we receive and inspect your returned item, we will review the return request.
If your return is approved, the refund will be issued to your original payment method.
Please allow up to 10 business days for your refund to be processed.
The time required for the refund to appear in your account may also depend on your bank or payment provider.
6. If You Have Not Received Your Refund
If more than 15 business days have passed since weβve approved your return and you have not received your refund, please contact us at:
We will help you check the status of your refund.
7. Non-Returnable Items
Items may not be eligible for return if they:
- Have been worn or used
- Are damaged after delivery due to customer use
- Are missing original packaging or tags, when applicable
- Do not meet the return conditions described above
Certain products may also be excluded from returns where permitted by applicable law.
8. Exchanges
We may not offer direct exchanges for every product or situation.
If you would like a different item or style, please contact us. Depending on availability, you may be asked to return the original item and place a new order.
9. Order Cancellation
If you need to cancel your order, please contact us as soon as possible after placing your order.
We cannot guarantee cancellation if your order has already been processed or shipped.
10. Contact Us
If you have questions about our Return & Refund Policy, please contact us:
Goltique
833 W El Camino Real
Sunnyvale, CA 94087
United States
Email: support@goltique.com
Phone: +1 323 451 5170
Customer Support Hours: MondayβFriday, 9 AMβ5 PM PT
We strive to respond to all customer inquiries within 24β48 business hours.