Shipping policy

At Goltique, we aim to make your shopping experience simple and convenient. This Shipping Policy explains our order processing times, shipping costs, and estimated delivery times.

1. Shipping Destinations

Goltique currently ships orders to customers in the United States.

2. Processing Time

Orders are typically processed within 1–3 business days after the order is placed.

Processing includes order verification, preparation, and fulfillment before the package is shipped.

Please note that processing times may be longer during holidays, promotions, or periods of high order volume.

3. Shipping Time

After your order has been processed and shipped, the estimated shipping time is:

7–12 business days

Shipping times are estimates and may vary depending on the destination, carrier, weather, holidays, or other circumstances outside our control.

4. Shipping Cost

Standard Shipping $4.99 β€’ Spend $99+ & Get FREE Shipping

Orders that meet the $99+ order value are eligible for free standard shipping.

The applicable shipping cost will be displayed during checkout before you complete your purchase.

5. Order Tracking

When tracking information is available, it may be provided by email after your order has been shipped.

Tracking information may take some time to update after the package has been handed over to the shipping carrier.

6. Delivery Delays

While we work to provide the estimated delivery timeframe above, delivery dates are not guaranteed.

Delays may occur due to:

  • Carrier delays
  • Weather conditions
  • Holidays
  • High shipping volume
  • Incorrect or incomplete delivery information
  • Other circumstances outside our control

If your order appears to be significantly delayed, please contact us so we can assist you.

7. Incorrect Shipping Information

Please make sure your shipping information is accurate and complete when placing your order.

If an order is returned because of an incorrect or incomplete shipping address provided by the customer, additional shipping costs may apply to resend the order.

8. Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains an incorrect item, please contact us at support@goltique.com as soon as possible.

Please include your order number and photos of the item and packaging so we can review the issue.

9. Contact Us

If you have questions about shipping or your order, please contact us:

Goltique
833 W El Camino Real
Sunnyvale, CA 94087
United States

Email: support@goltique.com
Phone: +1 323 451 5170
Customer Support Hours: Monday–Friday, 9 AM–5 PM PT

We strive to respond to all customer inquiries within 24–48 business hours.